Refund policy

 

Return Policy

At Zen Beauty, customer satisfaction is our top priority. While we do not offer returns or exchanges, we may provide online store credit under certain circumstances. If you have any concerns about your purchase, please contact our support team.

1. Online Store Credit

If you are not completely satisfied with your purchase, please contact us at HaloBeautyGroup@gmail.com within 30 calendar days of receiving your item. Our support team will review your request and determine if you are eligible for an online store credit.

2. Eligibility for Store Credit

To be considered for online store credit, your email regarding your item must be accompanied by the receipt or proof of purchase. Please provide us with some details about what was unsatisfactory with your purchase. Our support team will review your request and determine if you are eligible for an online store credit. Please note that the store credit issued will be for the amount paid, minus any discounts or sales that were applied at the time of purchase.

3. Non-Eligible Items

Certain items are not eligible for store credit, including:

• Gift cards

• Some personal or professional care items

• Salon Suite or Wholesale Orders

4. Return Abuse Monitoring

Zen Beauty monitors return activity for abuse and reserves the right to limit the issuance of store credits at our discretion in all instances.

5. Contact Us

If you have any questions or concerns regarding our refund policy, please contact us at HaloBeautyGroup@gmail.com